Due to the sharp increase in the number of scheduled appointments that are neither canceled nor kept—particularly among prospective new clients, we are now requiring a scheduling fee for all new clients.

Unfortunately, we have experienced a significant problem with pet owners who book appointments and simply don’t show up. This becomes extremely difficult for those sick patients who really do need to be seen.

We hope by implementing this policy for prospective new clients, we will encourage them to be more mindful of the appointments they make while reducing the number of appointment slots that go to waste.

The fee is $50 and will be credited to the prospective new client’s account and applied to the first invoice.

We realize LIFE HAPPENS for all of us.

  • • If the prospective new client needs to reschedule the appointment and lets us know during our normal office hours at least 24 hours in advance of the scheduled appointment time, we will reschedule the appointment and the prepayment will remain as a credit in the new client’s account.
  • • If the prospective new client decides to cancel the appointment and lets us know during office hours at least 24 hours in advance of the scheduled appointment time, we will refund the scheduling fee.
  • • If the prospective new client cancels without sufficient notice or simply fails to show up for the appointment, the advance payment is forfeited and there will be no refund.

This policy will also apply to established clients who have a history of failing to keep scheduled appointments. After 2 “No Call – No Shows” effective XXX date, an exam prepayment of $50 will be required to schedule future appointments and will be applied to that client’s next appointment balance.

Our goal is to make scheduling an appointment as easy and convenient for you as possible. To request an appointment you can either Call: 318-686-5945 or Text: 318-607-1315.

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Our Reviews

  • Having a dachshund with a complex medical history, we cannot appreciate enough the loving and caring environment at Southern Hills. Every member of the team treats her like she's family and stays up to date with her history. So even if our regular vet is out, I know she is in excellent hands. Very few vets would have spent the time researching and coming up with a personalized plan of care that has ultimately given my dachshund an excellent quality of life the last few years that most would have never thought possible!

    Dr. Megan Gardner
  • Our family loves the team at Southern Hills Animal Hospital. We had to put down our sweet Frannie last year and they were beyond kind and accommodating. We honestly couldn’t have asked for a sweeter team. Our two kitties have a love hate relationship, but honestly I think it’s a cat thing. We love being part of if SHAH family.

    Krystle S.
  • We have always loved this place and the people. They are very personable and they take your animals very seriously! They have done multiple major surgeries on multiple pets of ours and everything has worked out fine but keep in mind... If it does not work out for your loved pet, they did the best they could, and I can almost guarantee that. They are great people and this is a great office!

    Tray B.
  • The doctors and staff have been very loving of and caring for my dogs. As my dogs became elderly they helped me make decisions regarding their end of life with such compassion. From routine exams to overactive bumps and twist to emergencies to end of life decisions; I have found them to be respectful, knowledgeable, patient in answering all my questions and extremely compassionate.

    Margaret A.
  • Best vet, hands down! They answer all my questions, provide excellent care to my dogs (and foster kitten), and the staff is bar none the best at making me and my furry ones feel at home. I feel calm knowing my pets are taken care of both during checkups and while boarding, and the surgical options (spaying, neutering, etc) are readily explained.

    Michelle M.

ABOUT SOUTHERN HILLS ANIMAL HOSPITAL

We have had the honor of providing the highest level of veterinary care to the community and Southern Hills Animal Hospital is committed to providing excellent care for you and your pet family for many years to come.


CONTACT US

Call: 318-686-5945
Email: recep1@sohillsvet.com

BUSINESS HOURS

Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 8:30 AM - 12:00PM
Sunday: Closed

OPEN on the FIRST and THIRD Saturdays of the month (closed others)

DIRECTIONS