Due to the sharp increase in the number of scheduled appointments that are neither cancelled nor kept—particularly among prospective new clients, we are now requiring a scheduling fee for all new clients.
Unfortunately, we have experienced a significant problem with pet owners who book appointments and simply don’t show up. This becomes extremely difficult for those sick patients who really do need to be seen.
We hope by implementing this policy for prospective new clients, we will encourage them to be more mindful of the appointments they make while reducing the number of appointment slots that go to waste.
The fee is $50 and will be credited to the prospective new client’s account and applied to the first invoice.
We realize LIFE HAPPENS for all of us.
- If the prospective new client needs to reschedule the appointment and lets us know during our normal office hours at least 24 hours in advance of the scheduled appointment time, we will reschedule the appointment and the prepayment will remain as a credit in the new client’s account.
- If the prospective new client decides to cancel the appointment and lets us know during office hours at least 24 hours in advance of the scheduled appointment time, we will refund the scheduling fee.
- If the prospective new client cancels without sufficient notice or simply fails to show up for the appointment, the advance payment is forfeited and there will be no refund.
This policy will also apply to established clients who have a history of failing to keep scheduled appointments. After 2 “No Call – No Shows” (effective XXX date, an exam prepayment of $50 will be required to schedule future appointments and will be applied to that client’s next appointment balance.
Our goal is to make scheduling an appointment as easy and convenient for you as possible. To request an appointment you can either:
2. Fill out form below